CARETENDERS
330 WHITNEY AVE, SUITE 720, Holyoke, MA, 01040
CCN 227584 · County FIPS 25013
Visits
40,743
FY 2023
Cost / visit
$166.40
Quality star
4.0 ★
Medicare paid
$7.2M
2023
Quality of Patient Care (Care Compare)
Current data refresh.
Quality star
★★★★★4.0
Timely initiation of care
95.5%
Improved walking
92.3%
Improved bed transfer
90.6%
Improved bathing
92.6%
Improved breathing
92.0%
Meds taken correctly
94.9%
Flu shot determined
56.5%
Med issues timely
93.5%
Discharge function score
72.1
Pressure ulcer/injury
0.2%
Falls w/ major injury
1.1%
Discharge to community
91.6%
Readmission (PPR)
4.9%
Hospitalization (PPH)
10.3%
Medicare spend vs natl
1.04
Patient Experience (HHCAHPS)
523 completed surveys · 27% response rate
Summary star
★★★★★4.0
Overall care star
★★★★★3.0
Rated agency 9–10
87%
Would recommend
82%
Communicated well
86%
Professional care
90%
Discussed meds/safety
82%
Value-Based Purchasing (HHVBP)
Payment year 2026 · Larger-volume cohort
Total Performance Score
25.9
Medicare payment adj.
-0.95%
Acute-care hospitalization
16.8%
ED use w/o hospitalization
13.3%
Utilization (PAC PUF)
| Year | Episodes | Service days | Beneficiaries | Medicare paid | Charges |
|---|---|---|---|---|---|
| 2023 | 3,861 | 27,257 | 1,458 | $7,152,549 | $37,189,961 |
Financials (cost report)
| Year | Visits | Medicare visits | Total cost | Cost / visit | Net revenue | Net income |
|---|---|---|---|---|---|---|
| 2023 | 40,743 | 31,124 | $6,779,471 | $166.40 | $8,943,434 | $1,377,671 |
Blank cells mean the measure was not reported or was withheld by CMS for this agency/year.