Back to Home

Privacy Policy

Last updated: January 2026

CareQuarterback (“CareQuarterback,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services (the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly

When you create an account or use the Platform, we may collect:

  • Email address
  • User ID
  • Name
  • Home address
  • Education
  • Profile information
  • Messages, documents, notes, and other content you submit

b. Payment Information

Subscription payments are processed by Stripe, a third-party payment processor.

  • CareQuarterback does not store your full payment card information
  • Stripe may collect billing details in accordance with its own privacy policy

c. Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Operate and maintain the Platform
  • Create and manage user accounts
  • Facilitate marketplace interactions
  • Process subscriptions and payments
  • Communicate with you about the Platform
  • Improve features, security, and user experience
  • Comply with legal obligations

We do not sell your personal information.

3. Care Coordination & Medical Disclaimer

CareQuarterback provides care coordination and marketplace services only.

  • We do not provide medical advice, diagnosis, or treatment
  • Information on the Platform should not be considered medical advice
  • Users are responsible for decisions made based on Platform interactions

CareQuarterback is not a covered entity under HIPAA and does not act as a healthcare provider.

4. How We Share Information

We may share information in the following circumstances:

a. With Other Users

Information you include in profiles, messages, or listings may be visible to other users as part of the marketplace.

b. With Service Providers

We may share information with trusted third parties who help us operate the Platform, including:

  • Payment processors (e.g., Stripe)
  • Hosting and infrastructure providers
  • Analytics and security services

c. Legal Requirements

We may disclose information if required to do so by law, court order, or to protect rights, safety, or property.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential functionality
  • Analyze usage and performance
  • Improve user experience

You can control cookies through your browser settings, but disabling them may affect Platform functionality.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Platform
  • Fulfill legal, accounting, or contractual obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account, subject to legal retention requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can be guaranteed to be 100% secure. You use the Platform at your own risk.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Opt out of certain communications

To exercise these rights, contact us at the email below.

9. Children's Privacy

CareQuarterback is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact:

Email: james@carequarterback.com